Introducing BeHeard by MED-EL:

An Innovative Counselling Service to Support Adults and Families on Their Journey to Hearing

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MED-EL UK & Ireland is excited to announce BeHeard by MED-EL, a complimentary counselling service dedicated to supporting those on their journey to hearing.

As a leading hearing implant manufacturer providing a comprehensive range of hearing solutions for every type of hearing loss, MED-EL understands that the journey to hearing extends beyond the implant itself. BeHeard by MED-EL reinforces our commitment to improving the lives of those we serve - before, during, and after implantation.
This new service further supports MED-EL’s patient centred approach, offering unique services and technologies designed to achieve the best possible hearing outcomes. These include candidate support through the Hearpeers volunteer programme, pre-operative assessment tools like OTOPLAN, precision tools for surgery, post-operative tools such as Anatomy-Based Fitting, and a wide range of rehabilitation resources, including the ReDi app. With BeHeard by MED-EL, we take this dedication even further by offering vital emotional and psychological support to eligible candidates, helping them continue their journey to hearing with confidence.
The counselling service is designed to provide comprehensive support to adults and families with the help of an accredited therapist. This includes:

• An initial online assessment to determine individual needs.
• Group or one-to-one counselling sessions.
• Online tools and resources that explore various themes to support their wellbeing. With the help of an accredited therapist, those enrolled in the service will receive personalised support designed to alleviate concerns such as depression, anxiety, shame, grief, parenting challenges, and relationship stresses—all of which may be amplified by the experience of hearing loss.

Key Features of BeHeard by MED-EL:                                                                     

• Get Support Tailored to You: Our comprehensive online application ensures we understand your unique needs and challenges, so that you receive personalised support, whether that’s through group counselling or one-to-one sessions.
• Access to Expert Tools and Resources: Explore a range of trusted online resources that address key mental health themes, helping you develop self-awareness, manage emotions, and create a resilient mindset on your journey to hearing.
• Life-Long Support: MED-EL recipients are never alone. Users can request counselling whenever they need it, no matter if it’s before, during, or after implantation.

“I’m really proud to be leading this new initiative,” said Stuart McNaughton, MED-EL’s Community Enhancement Manager and Accredited Therapist. “As someone with nearly fifty years of lived experience with hearing loss, I wish a service like this had existed when I was going through my journey to hearing.”

BeHeard by MED-EL is now available throughout the UK & Ireland, offering free support to adults and families navigating their journey to hearing. To learn more about the BeHeard by MED-EL, click here.