BCIG Guidance on Lost Processors

• CI purchasers should ensure that funding is available for CI services to repair, maintain and replace processors as and when  required, in order for patients to maintain continued access to hearing

• The CI service should ensure patients and carers are given full information about different retention and wearing options to minimise the chance of a sound processor being lost.

• Patients and parents / carers should be encouraged to use 'Find my Processor'  in their processor's app, if available and appropriate

• Patients and parents / carers should be informed during the CI assessment process about the CI service's policy on the management of equipment which is lost or damaged beyond repair.  Any introduction os such a policy within a service or significante change to a policy over time should be communicated to all people with CI.