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Guidance on lost processors

BCIG Guidance on Lost Processors

  • CI purchasers should ensure that funding is available for CI services to repair, maintain and replace processors as and when  required, in order for patients to maintain continued access to hearing
  • The CI service should ensure patients and carers are given full information about different retention and wearing options to minimise the chance of a sound processor being lost.

  • Patients and parents / carers should be encouraged to use 'Find my Processor'  in their processor's app, if available and appropriate

  • Patients and parents / carers should be informed during the CI assessment process about the CI service's policy on the management of equipment which is lost or damaged beyond repair.  Any introduction os such a policy within a service or significante change to a policy over time should be communicated to all people with CI.

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Membership of the BCIG is open to anyone who has a clinical role in the field of auditory implants, or who is actively involved in research into auditory implants or who represents other allied non-commercial organisations.


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